Refunds for deposits
We will hold your spot as soon as you put down your deposit. However, if you decide to cancel your trip, we will be unable to refund your deposit.

Refunds for fully-paid trips
If you cancel your trip after making the full payment, you may change or cancel your trip by March 1, 2023 for a refund, excluding the deposit. After March 1, 2023, no refunds will be issued.

Trip cancellation due to COVID-19
A full credit will be issued if the tour is canceled when there is full border closure due to COVID-19 travel restrictions. This credit can go towards booking a future TourHero tour (see our COVID-19 guarantee on the tour itinerary page). We suggest buying your own travel insurance for coverage of cancellations within 30 days of the tour commencing for reasons other than a full tour cancellation.